Effective Date: [1st April 2025]
This Privacy Policy describes how we collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website www.jagitsurgical.com
1. Information We Collect
We collect information about you in various ways when you use our Site.
a. Information You Provide Directly: When you create an account, place an order, make an inquiry, or interact with us, you may provide us with:
- Contact Information: Name, email address, mailing address, phone number.
- Account Information: Username, password, and other registration details.
- Payment Information: Billing address. (Note: We do not store full credit card details; these are processed securely by our payment gateway partners).
- Communication Content: Information you provide when contacting customer support or submitting feedback.
- Professional Information: Your designation, hospital/clinic name, if relevant for B2B transactions.
b. Information Collected Automatically (When You Use the Site): When you visit our Site, we may automatically collect certain information about your device and Browse activity:
- Device Information: IP address, browser type, operating system, unique device identifiers.
- Usage Data: Pages viewed, products viewed, time spent on pages, referral sources, clickstream data.
- Location Information: General geographical location derived from your IP address.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you register, place an order, or communicate with us.
- Automated Technologies: Through cookies, web beacons, and other tracking technologies (see Section 7).
- Third-Party Sources: From payment gateway providers (confirming payment status), or public sources where permissible.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process and Fulfill Orders: To process your purchases, confirm orders, and arrange for shipping and delivery.
- To Manage Your Account: To create and manage your user account, including order history and preferences.
- To Provide Customer Support: To respond to your inquiries, complaints, and feedback.
- To Improve Our Services: To understand how users interact with our Site, analyze trends, and enhance our product offerings and user experience.
- For Marketing and Promotions: To send you updates, promotional offers, newsletters, and information about products or services that may be of interest to you, based on your consent where required. You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: To protect our Site, prevent fraudulent transactions, and ensure the security of our systems.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., tax, audit requirements).
- Business Operations: For internal reporting, accounting, and business analysis.
4. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, shipping carriers, website hosting, data analytics, email delivery). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Compliance and Protection: If required to do so by law, court order, or governmental authority, or if we believe in good faith that such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights Regarding Your Information
Subject to applicable Indian laws and regulations, you may have the following rights concerning your personal information:
- Right to Access: Request access to the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain circumstances.
- Right to Object to Processing: Object to the processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Right to Grievance Redressal: If you have concerns, you can raise a grievance with us.
To exercise any of these rights, please contact us using the “Contact Us” details provided below. We may require specific information from you to help us confirm your identity and process your request.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.
- Cookies: Small files placed on your device. They help us remember your preferences, analyze Site traffic, and customize content.
- You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
8. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
By Mail:Tilak Nagar, Dashmesh Nagar, Ghas Mandi, Jalandhar, Punjab, 144002
By Email: info@jagitsurgical.com
By Phone: +91 9876714031
